Service Status Updates
  • Repeated Authentication Prompts

    At approximately 12:00pm Eastern, on Tuesday, August 14, 2018, an issue was discovered with the website address that is used to reach our Outlook Web Access (OWA) sites for the Exchange 2010 and 2013 platforms that may cause users to get repeated authentication prompts. After researching the issue, it was determined that the issue was caused by an automated update made to the website DNS information, made by the domain registration company. We corrected the faulty DNS entries and we have transferred the domain to a new hosting company to prevent this issue from future recurrences, but some users may still experience this issue until the transfer has completed. Please note, this impacted only the DNS records, and users may receive repeated authentication prompts. Mail flow is in no way impacted by this issue. Please contact our support team with any additional questions or concerns.

  • Exchange 2010 Mailbox Subset Outage – UPDATED

    UPDATE: The connectivity issues have been identified and fixed. No further issues are expected. At approximately 11:00 am Eastern, on Monday July 30th, the engineering team became aware of an issue with a small subset of mailboxes on the Exchange 2010 platform. After researching the issue, it was determined that the issue was caused by an incorrect management of the automatic failover process for the environment high availability. We are correcting the incorrect parameters that caused the issue and we have no expectation that we should see this same issue in the future. All mailboxes should be back online shortly. Please contact our support team with any additional questions or concerns.

  • IMPORTANT BILLING UPDATE

    Our new billing system has launched. Keep an eye out for an email from CloudPlus Service with your Billing Portal Setup instructions. As a reminder, all future invoices will come from CloudPlus Service, and your hosted services charges will appear on your statement as “CloudPlus Svc”. For account security purposes we cannot transfer your existing payment information to the new system. If you’d like you can set up your payment information online and set your account to autopay so that your invoice will pay automatically as per usual upon its due date. Otherwise, you can wait until you receive your first invoice to set up payment info. Alternatively you can always call us and provide updated payment information over the phone. We understand this is a big changeover and there may be delays from some of our customers due to travel or timing. If you have any questions/concerns please do not hesitate to reach out.